frequently asked questions


What is the cost to attend?

All of the pricing details can be on our Pricing Page

What is included with my registration?

All sessions, workshops, luncheons and receptions are included in the cost of your registration

Can I purchase a single day ticket?

At this time, we do not offer single day passes or Exhibit Hall only passes. Attendees must purchase the full conference pass to attend

What methods of payment do you accept for registration?

We accept all major credit cards and checks are accepted as forms of payment for your registration

What do I do if I need to cancel my registration?

If you need to cancel your registration please contact our events team here. Our Cancellation Policy can also be found here

Can I transfer my registration if I can no longer attend?

Yes, we are able to transfer your registration at any time prior to the event. Please contact our events team to have them assist you with the transfer. You can contact our Events Team by clicking here


Is there a deadline to book my hotel room?

The deadline to reserve your room at the group rate is Tuesday, October 1, 2019.

Where do I make my reservation?

Hotel reservations can be made directly online by clicking here

Is there a fee to park at the host hotel?

The Hilton San Diego Bayfront offers overnight valet parking and overnight self-parking. Overnight Valet: $50.00 Per Day Overnight Self-Park: $35.00 Per Day

How far is the hotel from the airport?

The Hilton San Diego Bayfront is located 5 miles from the San Diego International Airport, it will take attendees 10-15 min to get from the airport to the Hilton San Diego Bayfront by taxi.


How do I get an attendee list?

To receive the official pre-show attendee list you must be registered for the conference and have a zero balance due. The list will be provided in PDF format and will only list general information for registered attendees, email address/phone numbers will NOT be provided.

When is the attendee list distributed?

The pre-show attendee list will be distributed two weeks prior to the conference.

Will I receive a printed conference program?

Attendees will be provided with a printed pocket agenda onsite that will list session titles/times and locations.

What is the conference attire?

Business Casual Dress is recommended. Suits and ties are not required. Since meeting room temperatures may vary, we recommend you bring a sweater or jacket to the sessions.

Can I receive CPE credits for attending?

Because Royal Media Group presents top-tier educational conferences and content that enhance participants’ knowledge of practices, procedures and trends, each attendee is eligible to receive an official Certificate of Completion to mark his/her achievement. This Certificate of Completion can be used to secure CPE credits from the accredited CPE organization of the attendee’s choice. Certificates of Completion will be made available at the Registration Desk near the conclusion of the event. If you have any questions about the Continuing Education program, please contact us.

When will I be able to access the mobile app?

The official conference mobile app will be available to registered attendees one month prior to the event.

Will there be WIFI available at the conference?

Yes, basic WIFI will be available in the meeting space, details will be provided onsite.

Can I bring my spouse to the event?

Only registered attendees are able to attend the sessions and receptions at the event. If you have any questions about bringing a guest, please contact us.

Need more details? 

We are here to assist. Contact us by phone, email or via our Social Media channels.

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